PRIVACY POLICY

This Privacy Policy explains how Traveli Ceylon Holidays (Pvt) Ltd. (“Traveli Ceylon”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information obtained from customers and website users.

Traveli Ceylon Holidays (Pvt) Ltd. is a company incorporated in Sri Lanka under Company Registration No. PV101762, with its registered office at 42, St. Sebastian Road, Mahahunupitiya, Negombo, Sri Lanka. We are also registered with the Sri Lanka Tourism Development Authority (SLTDA Registration No. SLTDA/SQA/TA/02154).

By using our website, submitting an inquiry, or making a booking, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Personal Identification Information

  • Full name
  • Age and/or date of birth
  • Gender
  • Nationality and country of residence
  • Passport details (where required for travel arrangements)

1.2 Contact Information

  • Email address
  • Phone number
  • Residential address

1.3 Booking and Travel Information

  • Travel dates and itinerary details
  • Accommodation preferences
  • Special requests or requirements
  • Emergency contact details (if provided)

1.4 Payment Information

  • Payment-related information required to process transactions
  • All online payments are securely processed through third-party payment providers and banking partners (including DFCC Bank and NDB Bank)
  • Traveli Ceylon does not store full credit or debit card details

1.5 Technical Information

  • IP address
  • Browser type and device information
  • Cookies and website usage data

2. How We Use Your Information

We use personal information for the following purposes:

  • To process and manage bookings and travel services
  • To communicate with customers regarding inquiries and reservations
  • To arrange travel services with suppliers such as hotels, transport providers, and activity operators
  • To process payments, refunds, and financial transactions
  • To comply with legal, tax, and regulatory obligations
  • To ensure safety, fraud prevention, and security of transactions
  • To improve customer experience and service quality

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract (booking and service delivery)
  • Legal and regulatory compliance
  • Legitimate business interests (such as service improvement and fraud prevention)
  • Customer consent (where applicable)

4. Payment Information

All payments are processed through secure and authorized banking and payment gateway partners.

Traveli Ceylon does not store full card details. Payment processing is handled in compliance with applicable banking security standards.

5. Sharing of Information

We may share personal information only where necessary with:

  • Hotels, transport providers, guides, and other travel service suppliers
  • Payment processors and banking partners
  • Regulatory authorities, immigration authorities, or government bodies where required by law

We do not sell, rent, or trade personal data to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic system is completely secure, and we cannot guarantee absolute security of data transmitted online.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

8. Your Rights

Subject to applicable laws, you may request:

  • Access to your personal data
  • Correction of inaccurate or incomplete data
  • Deletion of personal data (where legally permissible)
  • Restriction or objection to processing

Requests may be submitted using the contact details below.

9. Cookies and Website Usage

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. Users may disable cookies through browser settings, though some features of the website may not function properly as a result.

10. Third-Party Links

Our website may contain links to third-party websites. Traveli Ceylon is not responsible for the privacy practices or content of such external websites.

11. Changes to This Privacy Policy

Traveli Ceylon reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

12. Contact Information

Traveli Ceylon Holidays (Pvt) Ltd.
Company Registration No.: PV101762
SLTDA Registration No.: SLTDA/SQA/TA/02154
Registered Address: 42, St. Sebastian Road, Mahahunupitiya, Negombo, Sri Lanka
Email: info@travelisrilanka.com
Phone: +94 77 744 9844

If you have any questions regarding this Privacy Policy or how your personal data is handled, you may contact us using the details above.